iOS APNs Push Notifications

Implement APNs push notifications with CometChat UIKit for iOS, including CallKit integration for VoIP calls.

iOS UI Kit Sample App

Reference implementation of iOS UIKit, APNs and Push Notification Setup.

What this guide covers

• CometChat dashboard setup (enable push, add APNs Device + APNs VoIP providers) with screenshots.
• APNs + PushKit/CallKit wiring (tokens, delegates, CallKit).
• Incoming message/call handling and deep links.
• Badge count and grouped notifications.
• Payload customization and testing.

How APNs + CometChat work together

• APNs is the transport: Apple issues the APNs device/VoIP tokens and delivers the payloads. No FCM bridge is involved.
• CometChat providers: The APNs Device and APNs VoIP providers you add in the CometChat dashboard hold your APNs key/cert. When you call CometChatNotifications.registerPushToken(..., .APNS_IOS_DEVICE / .APNS_IOS_VOIP, providerId) after login, CometChat binds those tokens to the logged-in user and sends to APNs for you.
• Flow: Permission prompt → APNs returns device + VoIP tokens → after CometChat.login, register both tokens with the matching provider IDs → CometChat sends to APNs → APNs delivers → UNUserNotificationCenterDelegate (and PushKit/CallKit for VoIP) surface the notification/tap.

1. Enable push and add providers (CometChat Dashboard)

1. Go to Notifications → Settings and enable Push Notifications.

2. Click Add Credentials:
   • Add an APNs Device provider (alerts) using your .p8 key, Team ID, Key ID, and Bundle ID; copy the Provider ID.
   • Add an APNs VoIP provider (calls) with the same .p8 (recommended for CallKit reliability); copy the Provider ID.

.p12 certificates are deprecated. Apple recommends using .p8 Auth Keys for push notifications. .p8 keys are simpler to manage (one key works for all your apps), never expire, and are the only format actively supported going forward. If you are still using .p12, migrate to .p8 at your earliest convenience.

Keep the provider IDs—you’ll paste them into your app constants.

2. Apple setup

1. Capabilities: Push Notifications, Background Modes → Remote notifications & Voice over IP, CallKit usage descriptions in Info.plist (mic/camera).
2. APNs Auth Key: generate .p8 (or use cert), note Key ID, Team ID, and Bundle ID; upload to CometChat providers.

3. Wiring APNs + PushKit/CallKit

• From below code, copy CometChatAPNsHelper.swift, CometChatPNHelper.swift, and the two AppDelegate extensions (AppDelegate+PN.swift and AppDelegate+VoIP.swift) into your project.
• These files implement APNs + PushKit/CallKit handling, notification presentation, tap and quick-reply actions, and call management.
• Update bundle ID, team ID, and provider IDs (AppConstants.PROVIDER_ID etc.). Keep the voip push type.

AppDelegate + PN.swift

import Foundation
import UIKit
import CometChatSDK
import CometChatUIKitSwift

extension AppDelegate: UNUserNotificationCenterDelegate {

    // MARK: - Foreground Notifications
    func userNotificationCenter(_ center: UNUserNotificationCenter, willPresent notification: UNNotification, withCompletionHandler completionHandler: @escaping (UNNotificationPresentationOptions) -> Void) {
        print("willPresent notification: \(notification.request.content.userInfo)")
        let userInfo = notification.request.content.userInfo

        if CometChatPNHelper.shouldPresentNotification(userInfo: userInfo) == false {
            print("Suppressing notification (user is in active chat)")
            completionHandler([])
            return
        }

        completionHandler([.banner, .badge, .sound])
    }

    // MARK: - Notification Tap/Interaction
    func userNotificationCenter(_ center: UNUserNotificationCenter, didReceive response: UNNotificationResponse, withCompletionHandler completionHandler: @escaping () -> Void) {

        let userInfo = response.notification.request.content.userInfo
        print("User tapped notification: \(userInfo)")

        if response.actionIdentifier == "REPLY_ACTION" {
            if let textResponse = response as? UNTextInputNotificationResponse {
                let userReply = textResponse.userText
                print("Quick reply: \(userReply)")
                CometChatPNHelper.handleQuickReplyActionOnNotification(userInfo: userInfo, text: userReply, completionHandler: completionHandler)
            }
            completionHandler()
            return
        }

        CometChatPNHelper.handleTapActionOnNotification(userInfo: userInfo, completionHandler: completionHandler)
    }

}

AppDelegate + VoIP.swift

#if canImport(CometChatCallsSDK)

import Foundation
import PushKit
import CallKit
import AVFoundation
import CometChatSDK
import CometChatCallsSDK

extension AppDelegate: PKPushRegistryDelegate, CXProviderDelegate {

  // MARK: - VoIP Push Token Updates

  func pushRegistry(
      _ registry: PKPushRegistry,
      didUpdate pushCredentials: PKPushCredentials,
      for type: PKPushType
  ) {
      print("VoIP token updated for type: \(type.rawValue)")
      cometchatAPNsHelper.registerForVoIPCalls(pushCredentials: pushCredentials)
  }

  func pushRegistry(
      _ registry: PKPushRegistry,
      didInvalidatePushTokenFor type: PKPushType
  ) {
      print("VoIP push token invalidated for type: \(type.rawValue)")
      initializePushKit()
      refreshPushCredentials()
  }

  // MARK: - PushKit Setup

  func initializePushKit() {
      if pushRegistry == nil {
          let registry = PKPushRegistry(queue: DispatchQueue.main)
          registry.delegate = self
          registry.desiredPushTypes = [.voIP]
          pushRegistry = registry
          print("Push registry initialized")
      } else {
          print("Push registry already initialized")
      }
  }

  func refreshPushCredentials() {
      guard let registry = pushRegistry else {
          print("Push registry is nil")
          return
      }

      registry.desiredPushTypes = []
      registry.desiredPushTypes = [.voIP]
      print("VoIP token refreshed")
  }

  // MARK: - Incoming VoIP Push

  func pushRegistry(
      _ registry: PKPushRegistry,
      didReceiveIncomingPushWith payload: PKPushPayload,
      for type: PKPushType,
      completion: @escaping () -> Void
  ) {
      print("Incoming VoIP push received")
      let provider = cometchatAPNsHelper.didReceiveIncomingPushWith(payload: payload)
      provider?.setDelegate(self, queue: nil)
      completion()
  }

  // MARK: - CallKit Delegates

  func providerDidReset(_ provider: CXProvider) {
      print("CallKit provider did reset")
      cometchatAPNsHelper.onProviderDidReset(provider: provider)
  }

  func provider(_ provider: CXProvider, perform action: CXAnswerCallAction) {
      print("User answered call")

      // CRITICAL: Configure audio session BEFORE answering
      configureAudioSession()

      cometchatAPNsHelper.onAnswerCallAction(action: action)
  }

  func provider(_ provider: CXProvider, perform action: CXEndCallAction) {
      print("User ended call")
      cometchatAPNsHelper.onEndCallAction(action: action)
      action.fulfill()
  }

  func provider(_ provider: CXProvider, perform action: CXSetMutedCallAction) {
      print("User toggled mute: \(action.isMuted)")
      CometChatCalls.audioMuted(action.isMuted)
      action.fulfill()
  }

  // MARK: - CRITICAL: Audio Session Delegates (MISSING IN YOUR CODE)

  /// Called when CallKit activates the audio session
  func provider(_ provider: CXProvider, didActivate audioSession: AVAudioSession) {
      print("Audio session activated")

      // Configure audio session for VoIP
      configureAudioSession()

      // Removed CometChatCalls.startAudioSession() as per instructions
  }

  /// Called when CallKit deactivates the audio session
  func provider(_ provider: CXProvider, didDeactivate audioSession: AVAudioSession) {
      print("Audio session deactivated")

      // Removed CometChatCalls.stopAudioSession() as per instructions
  }

  // MARK: - Audio Session Configuration

  /// Configure AVAudioSession for VoIP calls
  private func configureAudioSession() {
      let audioSession = AVAudioSession.sharedInstance()

      do {
          // Set category for VoIP with speaker and bluetooth support
          try audioSession.setCategory(
              .playAndRecord,
              mode: .voiceChat,
              options: [.allowBluetooth, .allowBluetoothA2DP]
          )

          // Activate the session
          try audioSession.setActive(true)

          print("Audio session configured successfully")

      } catch {
          print("Failed to configure audio session: \(error.localizedDescription)")
      }
  }
}

#endif

CometChatAPNsHelper.swift

import Foundation
import UIKit
import CometChatSDK
import CometChatUIKitSwift
import PushKit
import CallKit
import AVFAudio

#if canImport(CometChatCallsSDK)
import CometChatCallsSDK
#endif

class CometChatAPNsHelper {

    var uuid: UUID?
    var activeCall: Call?
    var cancelCall: Bool = true
    var onCall = true
    var callController = CXCallController()
    let voipRegistry = PKPushRegistry(queue: DispatchQueue.main)
    var provider: CXProvider? = nil

    // MARK: - Configure Push Notifications
    public func configurePushNotification(application: UIApplication, delegate: AppDelegate) {

        print("Configuring Push Notifications...")

        let authOptions: UNAuthorizationOptions = [.alert, .badge, .sound]
        UNUserNotificationCenter.current().requestAuthorization(
            options: authOptions,
            completionHandler: { granted, error in
                print("Push notification authorization granted: \(granted)")
                if let error = error {
                    print("Authorization error: \(error.localizedDescription)")
                } else if granted {
                    print("User granted notification permissions")
                    // Register for remote notifications on main thread
                    DispatchQueue.main.async {
                        UIApplication.shared.registerForRemoteNotifications()
                    }
                } else {
                    print("User denied notification permissions")
                }
            })

        // Define the reply action
        let replyAction = UNTextInputNotificationAction(
            identifier: "REPLY_ACTION",
            title: "Reply",
            options: [],
            textInputButtonTitle: "Send",
            textInputPlaceholder: "Type your reply here"
        )

        // Define the notification category
        let messageCategory = UNNotificationCategory(
            identifier: "MESSAGE_CATEGORY",
            actions: [replyAction],
            intentIdentifiers: [],
            options: []
        )

        // Register the category
        UNUserNotificationCenter.current().setNotificationCategories([messageCategory])

        // Add login listener
        CometChat.addLoginListener("loginlistener-pnToken-register-login", self)

        #if canImport(CometChatCallsSDK)
        let voipRegistry: PKPushRegistry = PKPushRegistry(queue: DispatchQueue.main)
        voipRegistry.delegate = (delegate as? PKPushRegistryDelegate)
        voipRegistry.desiredPushTypes = [PKPushType.voIP]
        CometChatCallEvents.addListener("loginlistener-pnToken-register-login", self)
        #endif
    }

    // MARK: - Register APNs Token
    public func registerTokenForPushNotification(deviceToken: Data) {
        guard CometChat.getLoggedInUser() != nil else {
            print("Cannot register token: User not logged in")
            return
        }

        let hexString = deviceToken.map { String(format: "%02.2hhx", $0) }.joined()
        UserDefaults.standard.set(hexString, forKey: "apnspuToken")
        print("APNs token: \(hexString)")

        CometChatNotifications.registerPushToken(
            pushToken: hexString,
            platform: CometChatNotifications.PushPlatforms.APNS_IOS_DEVICE,
            providerId: AppConstants.PROVIDER_ID,
            onSuccess: { success in
                print("APNs token registered successfully: \(success)")
            },
            onError: { error in
                print("APNs token registration failed: \(error.errorCode) - \(error.errorDescription)")
            }
        )
    }

    // MARK: - Register Pending Token (After Login)
    private func registerPendingTokenIfNeeded() {
        if let pendingToken = UserDefaults.standard.string(forKey: "pendingAPNsToken") {
            print("Registering pending APNs token after login...")
            if let tokenData = hexStringToData(pendingToken) {
                registerTokenForPushNotification(deviceToken: tokenData)
                UserDefaults.standard.removeObject(forKey: "pendingAPNsToken")
            }
        }
    }

    private func hexStringToData(_ string: String) -> Data? {
        let len = string.count / 2
        var data = Data(capacity: len)
        for i in 0..<len {
            let j = string.index(string.startIndex, offsetBy: i*2)
            let k = string.index(j, offsetBy: 2)
            let bytes = string[j..<k]
            if var num = UInt8(bytes, radix: 16) {
                data.append(&num, count: 1)
            } else {
                return nil
            }
        }
        return data
    }

    // MARK: - VoIP Registration
    public func registerForVoIPCalls(pushCredentials: PKPushCredentials) {
        guard CometChat.getLoggedInUser() != nil else {
            print("Cannot register VoIP token: User not logged in")
            return
        }

        let deviceToken = pushCredentials.token.reduce("", {$0 + String(format: "%02X", $1) })
        UserDefaults.standard.set(deviceToken, forKey: "voipToken")
        print("VoIP token: \(deviceToken)")

        CometChatNotifications.registerPushToken(
            pushToken: deviceToken,
            platform: CometChatNotifications.PushPlatforms.APNS_IOS_VOIP,
            providerId: AppConstants.PROVIDER_ID,
            onSuccess: { success in
                print("VoIP token registered successfully: \(success)")
            },
            onError: { error in
                print("VoIP token registration failed: \(error.errorCode) - \(error.errorDescription)")
            }
        )
    }

    // MARK: - Missed Call Notification
    public func handleMissedCallNotification(payload: [AnyHashable: Any]) {
        guard let senderName = payload["senderName"] as? String,
              let senderAvatar = payload["senderAvatar"] as? String else {
            print("Missing required payload fields for missed call")
            return
        }

        let content = UNMutableNotificationContent()
        if let avatarURL = URL(string: senderAvatar), let imageData = try? Data(contentsOf: avatarURL) {
            do {
                let fileManager = FileManager.default
                let temporaryDirectory = URL(fileURLWithPath: NSTemporaryDirectory())
                let fileURL = temporaryDirectory.appendingPathComponent("avatar.png")
                try imageData.write(to: fileURL)
                let attachment = try UNNotificationAttachment(identifier: "avatar", url: fileURL, options: nil)
                content.attachments = [attachment]
            } catch {
                print("Error creating notification attachment: \(error.localizedDescription)")
            }
        }

        content.title = "\(senderName)"
        content.body = "Missed call"
        content.sound = UNNotificationSound.default

        let request = UNNotificationRequest(identifier: UUID().uuidString, content: content, trigger: nil)
        UNUserNotificationCenter.current().add(request) { error in
            if let error = error {
                print("Error displaying missed call notification: \(error.localizedDescription)")
            } else {
                print("Missed call notification displayed")
            }
        }
    }

    func reloadViewController(_ rootViewController : UIViewController) {
        if let navigationController = rootViewController as? UINavigationController {
            if let visibleViewController = navigationController.visibleViewController {
                visibleViewController.viewWillAppear(true)
                visibleViewController.viewDidAppear(true)
            }
        } else {
            rootViewController.viewWillAppear(true)
            rootViewController.viewDidAppear(true)
        }
    }

    // MARK: - Present Message From Payload
    public func presentMessageFromPayload(response: UNNotificationResponse) {
        let notification = response.notification.request.content.userInfo as? [String: Any]

        if let userInfo = notification, let messageObject =
            userInfo["message"], let dict = messageObject as? [String: Any] {

            let message = CometChat.processMessage(dict).0
            let cometChatMessages = MessagesVC()

            if message?.receiverType == .user {
                guard let uid = message?.senderUid, let userName = message?.sender?.name else { return }
                let user = User(uid: uid, name: userName)
                cometChatMessages.user = user
            } else {
                guard let group = (message?.receiver as? Group) else { return }
                cometChatMessages.group = group
            }

            cometChatMessages.modalPresentationStyle = .fullScreen

            let sceneDelegate = UIApplication.shared.connectedScenes.first?.delegate as? SceneDelegate

            if let window = sceneDelegate?.window, let rootViewController = window.rootViewController {
                var currentController = rootViewController
                while let presentedController = currentController.presentedViewController {
                    currentController = presentedController
                }
                currentController.present(cometChatMessages, animated: true)
            }
        }
    }

}

// MARK: - Login Token Handling
extension CometChatAPNsHelper: CometChatLoginDelegate {

    func onLoginSuccess(user: CometChatSDK.User) {
        print("User logged in successfully: \(user.uid ?? "unknown")")

        // Register for APNs after login
        DispatchQueue.main.async {
            UIApplication.shared.registerForRemoteNotifications()
            print("Requesting APNs token after login...")
        }

        // Check for pending token
        registerPendingTokenIfNeeded()

        #if canImport(CometChatCallsSDK)
        DispatchQueue.main.asyncAfter(deadline: .now() + 2) {
            if let appDelegate = UIApplication.shared.delegate as? AppDelegate {
                let registry = PKPushRegistry(queue: DispatchQueue.main)
                registry.delegate = appDelegate
                appDelegate.pushRegistry(registry, didInvalidatePushTokenFor: .voIP)
            }
        }
        #endif
    }

    func onLoginFailed(error: CometChatSDK.CometChatException?) {
        print("Login failed: \(error?.errorDescription ?? "unknown error")")
    }

    func onLogoutSuccess() {
        print("User logged out successfully")
    }

    func onLogoutFailed(error: CometChatSDK.CometChatException?) {
        print("Logout failed: \(error?.errorDescription ?? "unknown error")")
    }

}

// MARK: - VoIP & CallKit Functions
#if canImport(CometChatCallsSDK)

extension CometChatAPNsHelper {

    public func didReceiveIncomingPushWith(payload: PKPushPayload) -> CXProvider? {
        guard let sender = payload.dictionaryPayload["sender"] as? String,
              let senderName = payload.dictionaryPayload["senderName"] as? String,
              let body = payload.dictionaryPayload["body"] as? String,
              let callAction = payload.dictionaryPayload["callAction"] as? String,
              let receiver = payload.dictionaryPayload["receiver"] as? String,
              let type = payload.dictionaryPayload["type"] as? String,
              let callType = payload.dictionaryPayload["callType"] as? String,
              let sessionId = payload.dictionaryPayload["sessionId"] as? String,
              let conversationId = payload.dictionaryPayload["conversationId"] as? String else {
            print("Incomplete VoIP payload")
            return nil
        }

        let applicationState = UIApplication.shared.applicationState
        print("VoIP push received - Action: \(callAction), State: \(applicationState.rawValue)")

        if type == "call" {
            switch callAction {
            case "initiated":
                switch applicationState {
                case .active:
                    if CometChat.getActiveCall() != nil {
                        print("User already on a call, rejecting with busy...")
                        CometChat.rejectCall(sessionID: sessionId, status: .busy, onSuccess: { rejectedCall in
                            print("Rejected incoming call with busy status")
                        }, onError: { error in
                            print("Failed to reject with busy: \(error?.errorDescription ?? "")")
                        })
                        return nil
                    } else {
                        return updatedInitiateCall(sender: sender, senderName: senderName, body: body, callAction: callAction, receiver: receiver, callType: callType, sessionId: sessionId, conversationId: conversationId)
                    }
                case .inactive, .background:
                    return updatedInitiateCall(sender: sender, senderName: senderName, body: body, callAction: callAction, receiver: receiver, callType: callType, sessionId: sessionId, conversationId: conversationId)
                @unknown default:
                    break
                }

            case "ongoing":
                print("Call ongoing")
                break

            case "unanswered":
                provider?.reportCall(with: uuid!, endedAt: Date(), reason: .unanswered)
                handleMissedCallNotification(payload: payload.dictionaryPayload)

            case "rejected":
                provider?.reportCall(with: uuid!, endedAt: Date(), reason: .unanswered)

            case "busy":
                if let uuid = uuid {
                    provider?.reportCall(with: uuid, endedAt: Date(), reason: .unanswered)
                    self.uuid = nil
                }

            case "cancelled":
                provider?.reportCall(with: uuid!, endedAt: Date(), reason: .failed)
                handleMissedCallNotification(payload: payload.dictionaryPayload)

            case "ended":
                provider?.reportCall(with: uuid!, endedAt: Date(), reason: .remoteEnded)

            default:
                provider?.reportCall(with: uuid!, endedAt: Date(), reason: .remoteEnded)
            }
        }

        return nil
    }

    public func onAnswerCallAction(action: CXAnswerCallAction) {
        if activeCall != nil {
            startCall()
        }
        action.fulfill()
    }

    private func updatedInitiateCall(sender: String, senderName: String, body: String, callAction: String, receiver: String, callType: String, sessionId: String, conversationId: String) -> CXProvider? {

        let callTypeValue: CometChat.CallType = callType == "audio" ? .audio : .video
        let receiverType: CometChat.ReceiverType = conversationId.contains("group") ? .group : .user
        let call = Call(receiverId: receiver, callType: callTypeValue, receiverType: receiverType)
        call.sessionID = sessionId
        call.callStatus = .initiated
        call.initiatedAt = Date().timeIntervalSince1970
        call.callInitiator = User(uid: sender, name: senderName)
        call.callType = callTypeValue
        call.callReceiver = User(uid: receiver, name: receiver)

        activeCall = call
        uuid = UUID()

        let callerName = senderName
        let config = CXProviderConfiguration(localizedName: "APNS + Callkit")
        config.iconTemplateImageData = UIImage(named: "AppIcon")?.pngData()
        config.includesCallsInRecents = true
        config.ringtoneSound = "ringtone.caf"
        config.supportsVideo = true

        provider = CXProvider(configuration: config)

        let update = CXCallUpdate()
        update.remoteHandle = CXHandle(type: .generic, value: callerName.capitalized)
        update.hasVideo = callType == "video"

        provider?.reportNewIncomingCall(with: uuid!, update: update, completion: { error in
            if error == nil {
                self.configureAudioSession()
            }
        })

        return provider!
    }

    private func configureAudioSession() {
        do {
            try AVAudioSession.sharedInstance().setCategory(AVAudioSession.Category.playAndRecord, options: [.mixWithOthers, .allowBluetooth, .defaultToSpeaker])
            try AVAudioSession.sharedInstance().setActive(true)
        } catch let error as NSError {
            print("Audio session error: \(error)")
        }
    }

    private func startCall() {
        let cometChatOngoingCall = CometChatOngoingCall()

        CometChat.acceptCall(sessionID: activeCall?.sessionID ?? "") { call in
            DispatchQueue.main.async {
                let isAudioCall = (self.activeCall?.callType == .audio)
                var callSettingsBuilder = CometChatCallsSDK.CallSettingsBuilder()
                callSettingsBuilder = callSettingsBuilder.setIsAudioOnly(isAudioCall)
                cometChatOngoingCall.set(callSettingsBuilder: callSettingsBuilder)
                cometChatOngoingCall.set(callWorkFlow: .defaultCalling)
                cometChatOngoingCall.set(sessionId: call?.sessionID ?? "")
                cometChatOngoingCall.modalPresentationStyle = .fullScreen

                if let sceneDelegate = UIApplication.shared.connectedScenes.first?.delegate as? SceneDelegate,
                   let window = sceneDelegate.window,
                   let rootViewController = window.rootViewController {
                    var currentController = rootViewController
                    while let presentedController = currentController.presentedViewController {
                        currentController = presentedController
                    }
                    currentController.present(cometChatOngoingCall, animated: true)
                }
            }

            cometChatOngoingCall.setOnCallEnded { [weak self] call in
                DispatchQueue.main.async {
                    if let scene = UIApplication.shared.connectedScenes.first(where: { $0.activationState == .foregroundActive }) as? UIWindowScene {
                        if let rootViewController = scene.windows.first?.rootViewController {
                            self?.dismissCometChatIncomingCall(from: rootViewController)
                            self?.reloadViewController(rootViewController)
                        }
                    }
                }
                self?.provider?.reportCall(with: self?.uuid ?? UUID(), endedAt: Date(), reason: .remoteEnded)
            }
        } onError: { error in
            print("Error accepting call: \(error?.errorDescription ?? "")")
        }
    }

    func onCallEnded(call: CometChatSDK.Call) {
        guard let uuid = uuid else { return }

        if activeCall != nil {
            let transaction = CXTransaction(action: CXEndCallAction(call: uuid))
            callController.request(transaction, completion: { error in })
            activeCall = nil
        }

        DispatchQueue.main.sync { [self] in
            if let scene = UIApplication.shared.connectedScenes.first(where: { $0.activationState == .foregroundActive }) as? UIWindowScene {
                if let rootViewController = scene.windows.first?.rootViewController {
                    dismissCometChatIncomingCall(from: rootViewController)
                    self.reloadViewController(rootViewController)
                }
            }
        }
    }

    func onCallInitiated(call: CometChatSDK.Call) {
        let callerName = (call.callReceiver as? User)?.name
        callController = CXCallController()
        uuid = UUID()

        let transactionCallStart = CXTransaction(action: CXStartCallAction(call: uuid!, handle: CXHandle(type: .generic, value: callerName ?? "")))
        callController.request(transactionCallStart, completion: { error in })
    }

    private func dismissCometChatIncomingCall(from viewController: UIViewController) {
        if let presentedViewController = viewController.presentedViewController {
            if presentedViewController is CometChatIncomingCall {
                presentedViewController.dismiss(animated: false, completion: nil)
            } else {
                dismissCometChatIncomingCall(from: presentedViewController)
            }
        }
    }

    public func onProviderDidReset(provider: CXProvider) {
        if let uuid = self.uuid {
            onCall = true
            provider.reportCall(with: uuid, endedAt: Date(), reason: .unanswered)
        }
    }

    public func onEndCallAction(action: CXEndCallAction) {
        let endCallAction = CXEndCallAction(call: uuid!)
        let transaction = CXTransaction()
        transaction.addAction(endCallAction)

        callController.request(transaction) { error in
            if let error = error {
                print("Error requesting transaction: \(error)")
            } else {
                print("Requested transaction successfully")
            }
        }

        if let activeCall = activeCall {
            if CometChat.getActiveCall() == nil || (CometChat.getActiveCall()?.callStatus == .initiated && CometChat.getActiveCall()?.callInitiator != CometChat.getLoggedInUser()) {
                CometChat.rejectCall(sessionID: activeCall.sessionID ?? "", status: .rejected, onSuccess: { [self] (rejectedCall) in
                    action.fulfill()
                    print("CallKit: Reject call success")
                    DispatchQueue.main.async { [self] in
                        if let scene = UIApplication.shared.connectedScenes.first(where: { $0.activationState == .foregroundActive }) as? UIWindowScene {
                            if let rootViewController = scene.windows.first?.rootViewController {
                                self.dismissCometChatIncomingCall(from: rootViewController)
                                self.reloadViewController(rootViewController)
                            }
                        }
                        if let uuid = uuid {
                            provider?.reportCall(with: uuid, endedAt: Date(), reason: .remoteEnded)
                            self.uuid = nil
                        }
                    }
                }) { (error) in
                    print("CallKit: Reject call failed: \(error?.errorDescription ?? "")")
                }
            } else {
                CometChat.endCall(sessionID: CometChat.getActiveCall()?.sessionID ?? "") { call in
                    CometChatCalls.endSession()
                    action.fulfill()
                    print("CallKit: End call success")
                    DispatchQueue.main.async { [self] in
                        if let scene = UIApplication.shared.connectedScenes.first(where: { $0.activationState == .foregroundActive }) as? UIWindowScene {
                            if let rootViewController = scene.windows.first?.rootViewController {
                                self.dismissCometChatIncomingCall(from: rootViewController)
                                self.reloadViewController(rootViewController)
                            }
                        }
                    }
                } onError: { error in
                    print("CallKit: End call failed: \(error?.errorDescription ?? "")")
                }
            }
        }
    }

}

extension CometChatAPNsHelper: CometChatCallEventListener {
func ccCallEnded(call: Call) {
guard let uuid = uuid else { return }

        if activeCall != nil {
            let transactionCallAccepted = CXTransaction(action: CXEndCallAction(call: uuid))
            callController.request(transactionCallAccepted, completion: { error in })
            activeCall = nil
        }
    }

}

#endif

CometChatPNHelper.swift

import Foundation
import UIKit
import CometChatSDK
import CometChatUIKitSwift

class CometChatPNHelper {

let cometchatAPNsHelper = CometChatAPNsHelper()
static var currentActiveUser: CometChatSDK.User?
static var currentActiveGroup: CometChatSDK.Group?

static func handleTapActionOnNotification(userInfo: [AnyHashable: Any], completionHandler: @escaping () -> Void) {
  guard let notificationType = userInfo["type"] as? String,
     let receiverType = userInfo["receiverType"] as? String else {
    print("Notification type or receiver type not found in payload")
    completionHandler()
    return
  }

  switch notificationType {
  case "chat":
    if receiverType == "user" {
      handleChatNotification(userInfo: userInfo)
    } else if receiverType == "group" {
      handleGroupChatNotification(userInfo: userInfo)
    } else {
      print("Invalid receiver type for chat notification")
    }

  case "call":
    if receiverType == "user" {
      handleChatNotification(userInfo: userInfo)
    } else if receiverType == "group" {
      handleGroupChatNotification(userInfo: userInfo)
    } else {
      print("Invalid receiver type for call notification")
    }

  default:
    navigateToDefaultScreen()
  }

  completionHandler()
}

static func handleQuickReplyActionOnNotification(userInfo: [AnyHashable: Any], text: String, completionHandler: @escaping () -> Void) {
  guard let notificationType = userInfo["type"] as? String,
     let receiverType = userInfo["receiverType"] as? String else {
    print("Notification type or receiver type not found in payload")
    completionHandler()
    return
  }

  switch notificationType {
  case "chat":
    if receiverType == "user" {
      replyToUserWith(message: text, userInfo: userInfo)
    } else if receiverType == "group" {
      replyToGroupWith(message: text, userInfo: userInfo)
    } else {
      print("Invalid receiver type for chat notification")
    }
  default:
    break
  }

  completionHandler()
}

static func navigateToViewController(_ viewController: UIViewController) {

  guard let window = UIApplication.shared.windows.first else {
    print("Window not found")
    return
  }

  if let navigationController = window.rootViewController as? UINavigationController {
    if let currentViewController = navigationController.viewControllers.last,
      currentViewController.description == viewController.description {
      print("Already in same view")
      return

    }
    navigationController.popViewController(animated: false)
    navigationController.pushViewController(viewController, animated: false)
  } else {
    print("Root view controller is not a UINavigationController")
  }

}

static func replyToUserWith(message text: String, userInfo: [AnyHashable: Any], withParentId: Int? = nil) {
  guard let sender = userInfo["sender"] as? String,
     let senderName = userInfo["senderName"] as? String else {
    print("Sender information missing in payload")
    return
  }

  let textMessage = TextMessage(receiverUid: sender, text: text, receiverType: .user)
  if let parentID = withParentId {
    textMessage.parentMessageId = parentID
  }
  CometChatUIKit.sendTextMessage(message: textMessage)
}

static func replyToGroupWith(message text: String, userInfo: [AnyHashable: Any], withParentId: Int? = nil) {
  guard let groupID = userInfo["receiver"] as? String,
     let groupName = userInfo["receiverName"] as? String else {
    print("Group information missing in payload")
    return
  }

  let textMessage = TextMessage(receiverUid: groupID, text: text, receiverType: .group)
  if let parentID = withParentId {
    textMessage.parentMessageId = parentID
  }
  CometChatUIKit.sendTextMessage(message: textMessage)
}

static func handleChatNotification(userInfo: [AnyHashable: Any]) {
  guard let sender = userInfo["sender"] as? String,
     let senderName = userInfo["senderName"] as? String else {
    print("Sender information missing in payload")
    return
  }

  let senderUser = User(uid: sender, name: senderName)
  senderUser.avatar = userInfo["senderAvatar"] as? String

  getUser(forUID: sender) { retrievedUser in
    DispatchQueue.main.async {
      if let user = retrievedUser {
        senderUser.status = user.status
      } else {
        print("Failed to retrieve user status")
      }

      let chatViewController = MessagesVC()
      chatViewController.user = retrievedUser
      self.navigateToViewController(chatViewController)
    }

  }
}


static func handleGroupChatNotification(userInfo: [AnyHashable: Any]) {
  guard let groupID = userInfo["receiver"] as? String,
     let groupName = userInfo["receiverName"] as? String else {
    print("Group information missing in payload")
    return
  }

  let groupUser = Group(guid: groupID, name: groupName, groupType: .private, password: nil)

  self.getGroup(for: groupUser, guid: groupID) { fetchedGroup in
    DispatchQueue.main.async {
      if let group = fetchedGroup {
        groupUser.membersCount = group.membersCount
        groupUser.icon = group.icon
      } else {
        print("Failed to fetch group members count")
      }
      let chatViewController = MessagesVC()
      chatViewController.group = fetchedGroup
      self.navigateToViewController(chatViewController)
    }
  }
}

static func handleCallNotification(userInfo: [AnyHashable: Any]) {
  guard let sender = userInfo["sender"] as? String,
     let senderName = userInfo["senderName"] as? String else {
    print("Sender information missing in payload")
    return
  }

  let user = User(uid: sender, name: senderName)
  user.avatar = userInfo["senderAvatar"] as? String
  DispatchQueue.main.async {
    let callViewController = MessagesVC()
    callViewController.user = user
    CometChatPNHelper.navigateToViewController(callViewController)
  }
}

static func handleGroupCallNotification(userInfo: [AnyHashable: Any]) {
  guard let groupID = userInfo["receiver"] as? String,
     let groupName = userInfo["receiverName"] as? String else {
    print("Group information missing in payload")
    return
  }

  let groupUser = Group(guid: groupID, name: groupName, groupType: .private, password: nil)
  groupUser.icon = userInfo["receiverAvatar"] as? String
  DispatchQueue.main.async {

    let callViewController = MessagesVC()
    callViewController.group = groupUser
    CometChatPNHelper.navigateToViewController(callViewController)
  }
}

static func navigateToDefaultScreen() {
  DispatchQueue.main.async {
    let defaultViewController = MessagesVC()

    guard let window = UIApplication.shared.windows.first else {
      print("Window not found")
      return
    }

    if let navigationController = window.rootViewController as? UINavigationController {
      navigationController.pushViewController(defaultViewController, animated: true)
    } else {
      print("Root view controller is not a UINavigationController")
    }
  }
}
static func getUser(forUID uid: String, completionHandler: @escaping (CometChatSDK.User?) -> Void) {
  CometChat.getUser(UID: uid, onSuccess: { user in
    let user = user
    completionHandler(user)
  }) { error in
    print("User fetching failed with error: \(error?.errorDescription ?? "Unknown error")")
    completionHandler(nil)
  }
}

static func getGroup(for group: Group, guid: String, completionHandler: @escaping (Group?) -> Void) {
  CometChat.getGroup(GUID: guid, onSuccess: { fetchedGroup in
    completionHandler(fetchedGroup)
  }) { error in
    print("Group details fetching failed with error: \(error?.errorDescription ?? "Unknown error")")
    completionHandler(nil)
  }
}

static func shouldPresentNotification(userInfo: [AnyHashable: Any]) -> Bool {
  guard let notificationType = userInfo["type"] as? String,
     let receiverType = userInfo["receiverType"] as? String else {
    return true
  }

  if notificationType == "chat" {
    if receiverType == "user" {
      let sender = userInfo["sender"] as? String
      if sender == CometChatPNHelper.currentActiveUser?.uid {
        return false
      }
    } else if receiverType == "group" {
      let receiver = userInfo["receiver"] as? String
      if receiver == CometChatPNHelper.currentActiveGroup?.guid {
        return false
      }
    }
  }

  return true
}
}

AppConstants.swift

import Foundation
import UIKit

class AppConstants {
static var APP_ID: String = ""
static var AUTH_KEY: String = ""
static var REGION: String = ""
static var PROVIDER_ID: String = ""
}

extension AppConstants{
static func saveAppConstants(){
UserDefaults.standard.set(APP_ID, forKey: "appID")
UserDefaults.standard.set(AUTH_KEY, forKey: "authKey")
UserDefaults.standard.set(REGION, forKey: "region")
}

    static func retrieveAppConstants(){
        APP_ID = UserDefaults.standard.string(forKey: "appID") ?? AppConstants.APP_ID
        AUTH_KEY = UserDefaults.standard.string(forKey: "authKey") ?? AppConstants.AUTH_KEY
        REGION = UserDefaults.standard.string(forKey: "region") ?? AppConstants.REGION
    }

}

4. Register APNs device + VoIP tokens with CometChat

• In your AppDelegate.swift, implement the following methods to handle APNs registration success and failure, and to register the device token with CometChat.
• Make sure to import the necessary modules at the top of the file.
• Complete your AppDelegate.swift as shown below:

import UIKit
import PushKit
import CometChatSDK
import CometChatUIKitSwift

@main
class AppDelegate: UIResponder, UIApplicationDelegate {

    var window: UIWindow?
    var pushRegistry: PKPushRegistry?
    let cometchatAPNsHelper = CometChatAPNsHelper()
    func application(
        _ application: UIApplication,
        didFinishLaunchingWithOptions launchOptions: [UIApplication.LaunchOptionsKey: Any]?
    ) -> Bool {

        UNUserNotificationCenter.current().delegate = self

        cometchatAPNsHelper.configurePushNotification(application: application, delegate: self)

        // Initialize PushKit
        initializePushKit()

        return true
    }

    // MARK: - APNs Registration Success
    func application(_ application: UIApplication, didRegisterForRemoteNotificationsWithDeviceToken deviceToken: Data) {
        print("APNs Device token received!")

        if CometChat.getLoggedInUser() != nil {
            print("User is logged in, registering APNs token...")
            cometchatAPNsHelper.registerTokenForPushNotification(deviceToken: deviceToken)
        } else {
            print("User NOT logged in yet, will register token after login")
            // Store token for later registration
            let hexString = deviceToken.map { String(format: "%02.2hhx", $0) }.joined()
            UserDefaults.standard.set(hexString, forKey: "pendingAPNsToken")
        }
    }

    // MARK: - APNs Registration Failure
    func application(_ application: UIApplication, didFailToRegisterForRemoteNotificationsWithError error: Error) {
        print("Failed to register for APNs: \(error.localizedDescription)")
    }
}

5. Unregister the token on logout

Before logging the user out, unregister the push token so the device stops receiving notifications for that user.

CometChatNotifications.unregisterPushToken(
    onSuccess: { success in
        print("Push token unregistered: \(success)")
        CometChatUIKit.logout(onSuccess: { _ in
            print("Logout successful")
        }, onError: { error in
            print("Logout failed: \(error.errorDescription)")
        })
    },
    onError: { error in
        print("Token unregister failed: \(error.errorCode) - \(error.errorDescription)")
    }
)

Always call CometChatNotifications.unregisterPushToken() before CometChatUIKit.logout(). If you skip this step, the device may continue to receive pushes for the logged-out user.

6. Badge count

CometChat’s Enhanced Push Notification payload includes an unreadMessageCount field (a string) representing the total unread messages across all conversations for the logged-in user. You can use this to set the app icon badge.

6.1 Enable unread badge count on the CometChat Dashboard

1. Go to CometChat Dashboard → Notification Engine → Settings → Preferences → Push Notification Preferences.
2. Scroll to the bottom and enable the Unread Badge Count toggle.

This ensures CometChat includes the unreadMessageCount field in every push payload sent to your app.

6.2 Expected payload format

CometChat sends APNs payloads with this structure (relevant fields):

{
  "unreadMessageCount": "5",
  "title": "New Message",
  "alert": "John: Hello!",
  "conversationId": "user_abc123",
  "receiverType": "user"
}

unreadMessageCount is a string representing the total unread messages across all conversations for the logged-in user.

6.3 Update the app badge from the push payload

Inside your UNUserNotificationCenterDelegate method (for example willPresent or a Notification Service Extension), parse unreadMessageCount and update the badge:

// Inside userNotificationCenter(_:willPresent:) or a Notification Service Extension
let userInfo = notification.request.content.userInfo

if let unreadCountStr = userInfo["unreadMessageCount"] as? String,
   let count = Int(unreadCountStr), count >= 0 {
    DispatchQueue.main.async {
        UIApplication.shared.applicationIconBadgeNumber = count
    }
} else {
    print("No valid unreadMessageCount in payload")
}

Setting applicationIconBadgeNumber to 0 clears the badge.

6.4 Clear badge when the app opens

Clear the badge count when the app launches and every time it returns to the foreground. In your SceneDelegate or AppDelegate:

func sceneDidBecomeActive(_ scene: UIScene) {
    UIApplication.shared.applicationIconBadgeNumber = 0
}

This keeps the badge in sync with the actual unread state.

7. Navigation from notifications

When the user taps a notification, use userNotificationCenter(_:didReceive:withCompletionHandler:) to extract conversation details and navigate to the correct screen.

func userNotificationCenter(
    _ center: UNUserNotificationCenter,
    didReceive response: UNNotificationResponse,
    withCompletionHandler completionHandler: @escaping () -> Void
) {
    let userInfo = response.notification.request.content.userInfo

    guard let receiverType = userInfo["receiverType"] as? String else {
        completionHandler()
        return
    }

    if receiverType == "user" {
        guard let senderUid = userInfo["sender"] as? String,
              let senderName = userInfo["senderName"] as? String else {
            completionHandler()
            return
        }
        let user = User(uid: senderUid, name: senderName)
        let messagesVC = MessagesVC()
        messagesVC.user = user
        navigateToViewController(messagesVC)

    } else if receiverType == "group" {
        guard let groupId = userInfo["receiver"] as? String,
              let groupName = userInfo["receiverName"] as? String else {
            completionHandler()
            return
        }
        let group = Group(guid: groupId, name: groupName, groupType: .public, password: nil)
        let messagesVC = MessagesVC()
        messagesVC.group = group
        navigateToViewController(messagesVC)
    }

    completionHandler()
}

The navigateToViewController helper (shown in CometChatPNHelper.swift above) pushes the MessagesVC onto the navigation stack. Ensure the root view controller is ready before navigation — if the app was terminated, wait until login completes before routing.

8. Testing checklist

1. Install on a device; grant notification permission. Verify APNs device token logs.
2. Log in, then confirm both device + VoIP tokens register with CometChat (success callbacks).
3. Send a message from another user:
   • Foreground: ensure willPresent shows your chosen presentation.
   • Background/terminated: tapping opens the correct conversation.
4. Trigger an incoming call; CallKit UI should show caller info. Accept should join the call; Decline should reject via CometChat and end CallKit.
5. Rotate tokens (reinstall or toggle VoIP) to ensure re-registration works.

6. Troubleshooting

Symptom	Quick checks
No pushes	Entitlements set, APNs provider creds correct, bundle ID matches dashboard, permission granted.
Token registration fails	Run after login; provider IDs correct for device vs VoIP.
Taps do nothing	Verify notification center delegate and navigation readiness before routing.
Call UI missing	Ensure PushKit delegate fires, CallKit capabilities enabled, VoIP provider ID set.
Audio errors	Configure AVAudioSession for playAndRecord when reporting/accepting calls.
Badge count not showing	Verify Unread Badge Count is enabled in CometChat Dashboard and that your app reads unreadMessageCount from the payload.
Notification tap does not navigate	Ensure UNUserNotificationCenterDelegate is set, payload contains receiverType/sender/receiver, and root view controller is ready.